Our Story

It all started from a garden shed in 2012

Martine, Tracey and Ellie first met over two decades ago when they co-chaired a primary school fundraising committee.

Tracey had been working for a Paediatric Gastroenterologist for many years, looking after his private practice. She was so successful with the billing & collection that many of his colleagues approached her to take over their practice. The trio came together and with Ellie’s bookkeeping skills, Martine’s PR & Marketing flair and Tracey's private practice experience, MediAccounts was born!

"We spoke with numerous consultants, as part of our market research, who simply had no spare time to chase and reconcile payments and, more importantly, found it laborious and exhausting to navigate the insurance companies. It became clear that they were receiving a poor service from the larger ‘factory’ style billing companies, resulting in a huge amount of bad debt. We needed to do things differently by making reconciliation and credit control central – even if it meant adding an extra step to our process. We took up residence in Ellie’s garden shed and, through passion and hard work, a clear business model emerged and word of mouth began to spread"

Ellie's garden shed where it all began!
Ellie's garden shed where it all began!
Within a year we had moved out of the garden shed and into an office in Northwood
Within a year we had moved out of the garden shed and into an office in Northwood

MediAccounts first office, Northwood

Within a year our reputation began to grow, and we outgrew our shed and moved to a small shop together with our emerging team of Nicole Josephs (Adim), Michelle Williamson (Accounts) and Dave Hurren (Medical Billing). From here we grew an extended team of experienced staff with a determination for getting every invoice paid in full for the best price possible. From all our research we knew that consultants didn’t want a turntable of young inexperienced staff, and so our fundamental ethos was to employ committed & experienced staff. We wanted to encourage working parents to be able to have a fulfilling professional role that fitted around their family, enabling MediAccounts to access the vast skills and experience of a more mature workforce. All of our original staff are still with us today, and are just as dedicated as we are, to providing the best service possible to our consultants.

The MediAccounts Culture & Our Dedication To Portal Software Development

Since 2016, we've operated from Harrow on the Hill with a dedicated team of 20. MediAccounts fosters a family-like culture, where our passionate staff ensure strong cash flow for doctors. Evolving from our 2012 research, we provide modern solutions to consultants' ever changing challenges. Today, we support over 150 consultants, maintaining close, personal relationships while also scaling our model.

Since 2020, we've worked with doctors and secretaries to develop our portal, ensuring it meets everyone's needs. Collaborating with our software developers, we optimize billing, collection, and reconciliation for a seamless service. We are continuously innovating so we can stay ahead of the competition with proactive solutions.

MediAccounts Awards

We are delighted to have been given a number of prestigious awards over the years.  All of these highlighted our high level of service, high customer satisfaction and overall dedication to the industry in their award comments. Recently our Consultant Portal has been gaining attention and we have also won awards for innovation.

Finalist 2017 HSBC Women in Business Award
Winner 2019 & 2020 Best Professional Medical Billing Firm
Winner 2019/20 AND 2020/21 Billing & Collection Service of the Year
Winner 2021 Healthcare & Pharmaceutical Awards 2021 for Most Innovative Medical Billing Company - Consultant Portal
Best Medical Billing Organisation 2023 by the UK Enterprise Awards 2023
Medical Billing Company of the Year 2023/24
Top 5 Medical Billing Companies in 2023, Insight Care Magazine 2023/24
Top 5 Medical Billing Companies in 2023, Insight Care Magazine 2023/24
Top 5 Medical Billing Companies in 2023, Insight Care Magazine 2023/24

The MediAccounts Journey

We hope that our passion and dedication for this industry is clear to see. We all feel it is a privilege to look after a consultants private practice income, and assist them with a secure financial future. Our MediAccounts journey so far has been filled with unbelievable experiences and we can't wait for the next chapter.

May 2012 Day One in the MediAccounts Shed
May 2012 Day One The MediAccounts Shed
2014 Opening up our new MediAccounts office
The first Official MediAccounts Office Opening Party 2014
2013 Meeting new consultants
2014 On the road meeting our consultants
2015 Very important strategy meeting with Lexi!
2016 The team at Christmas
2017 The team grows in our new office
2017 Celebrating success
2017 Press release HSBC Forward Ladies Award
2016 In the press
2017 MediAccounts Consultants
2019 Celebrating Award Success
2019 Meeting with our MediAccounts Consultants
2018 Pitching for business!
2016 Developing our bespoke reports system with RSM Accountancy firm
Celebrating another award
Photo Call for HSBC Forward Ladies Award
2021 The New 'Consultant Portal' is Launched
2021 MediAccounts HQ
The Credit Control Team
The Reconciliation Team
Tracey, Operational Director
Ellie and office security
Attending an Award Ceremony in 2017
Tracey at the helm 2018
Keep Calm and let MediAccounts do your billing!
Christmas at MediAccounts HQ 2019
Proud Sponsors Of 'The London Consultants Association'
Xmas 2021 with all the team
Xmas 2022 with all the team
Martine, Ellie and Tracey with Sue, Dave and Sam, the senior team
April 2023 MediAccounts celebrating success with Dr Warren Hyer and Dr Mark Furman
Xmas 2022
2023 Office Refurbishment
2023 the team working hard